Detalhes da oferta
Are you passionate about challenges? Izertis is your company.We are looking for a Subject Matter Expert Development for a client in Brussels.
Responsibilities:
Support and guide the team through the different processes.
Monitoring of the instances.
Execute maintenance/run tasks (small changes/ LCM / License mngt …)
ITIL framework knowledge:
Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up…)
Problem Management
Asset Management
Change Management
Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
Data analysis: understanding of report creation, dashboard management.
Agile or scrum methodologies.
Requirements:
Fluency in English
French and/or Dutch (preferred).
At least 3 years of relevant experience
Service Now Certified (Admin Course)
Certified Implementation Specialist or other related certification (nice to have)
Cloud knowledge (nice to have)
Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.
Strong team spirit
Autonomous approach
Pro-active attitude
Clear communication
Cross-functional collaboration: ability to work closely with developers, product owners, and business stakeholders in a complex environment.
Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa.
Project Management knowledge
Comfortable with identifying and addressing issues and impediments proactively.
Focused on tackling challenges and finding effective solutions.
| Local | Brussels | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Habilitações mínimas | Curso Superior | ||||||||
| Experiência mínima | 3-5 anos | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Izertis
R. do Mar Vermelho Nº2, 3 4 1990-152 Lisboa Portugal
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