Detalhes da oferta
Description:
Seniority: Senior
Working model: Hybrid (70% remote; 30% in person)
Language: Portuguese (minimum C2) | English (minimum C1)
Location: Lisbon
Sector: Energy
Bachelor's degree in Information Technology, Computer Science, or related field, or Master's Degree in Engineering, preferably in Industrial Engineering and Management.
Up to 10 years of experience in roles within this profile.
• Objective: We need to hire a Process Analyst with IT Service Management expertise that will be responsible for leading the transition from ITILv3 to ITILv4, ensuring process management convergence across different DGU geographies, and fostering continuous improvement within the service delivery framework. This role also involves extensive use of BPM tools for process modeling, simulation, and ensuring compliance and auditing standards are met.
Mandatory:
• Fluency in the use of BPMN 2.0 and EPC drawing notations.
• Fluency in English.
• Professional certification in ITIL4 is highly preferred.
• Proven experience in IT service management, particularly in process transition and implementation.
• Strong analytical and problem-solving skills.
• Excellent communication and project management skills.
• In-depth knowledge and experience with BPM tools, process modeling, and simulation.
• Good communication
• Proactive
• Teamwork
• Top 5 Skills: resilience, good teamwork, strong analytical and problem-solving, ITIL4.
Daily tasks:
• Lead the evolution from ITILv3 to ITIL4 within the service delivery processes.
• Ensure consistent process management practices across all geographical locations using advanced BPM tools.
• Drive continuous improvement initiatives to enhance service delivery effectiveness and efficiency through rigorous process modeling and simulation.
• Develop and implement strategies for transitioning to ITIL4, including training plans and communication strategies to ensure smooth adoption.
• Analyze current IT service delivery processes across different regions and develop a unified process management framework using BPM tools.
• Collaborate with IT teams globally to ensure practices are aligned and standardized, with a strong emphasis on compliance and auditing.
• Monitor and report on the progress of process management initiatives and their impact on service delivery, utilizing process simulation tools to forecast outcomes and adjust strategies dynamically.
• Identify opportunities for process improvement and lead projects to enhance service quality and operational efficiency, ensuring they meet compliance and auditing requirements.
• Process optimization and agility enhancement by applying lean and agile principles to boost responsiveness and reduce process cycle times;
• Continuous improvement and innovation by adopting ITILv4 best practices to keep ITSM processes at the forefront of industry standards;
• Ensure alignment and buy-in for ITSM process changes through effective stakeholder engagement and comprehensive change management plans.
• Ensure the various responsibilities provided for in this line of service with total autonomy;
• Proactively propose improvements to the Policy, practices and support tools used for documenting, reviewing and publishing its processes.
More information:
Preferrable that you're located in Lisbon.
| Distrito | Lisboa | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Habilitações mínimas | Curso Superior | ||||||||
| Experiência mínima | 10-15 anos | ||||||||
| Sector de actividade | Engenharia e Serviços Técnicos | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Alium Consultancy Ltd
1 Canada Square, London, E14 5aa England E14 5AA-E14 5AA London United Kingdom
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