Detalhes da oferta
Description:
• What we are looking for / tasks associated with the position:
We are seeking a Process Analyst with a specialized focus in IT Service Management (ITSM) to lead the transformation of our IT service processes from ITILv3 to ITIL4. This role requires an individual who is proficient in process modeling and optimization, adept with BPM tools, and has a deep understanding of ITIL frameworks and compliance standards. The Process Analyst will work across geographies to harmonize ITSM practices, drive continuous improvement, and foster alignment within the organization.
• Must have:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Fluency in using BPMN 2.0 and EPC design notations
- Fluency in English
- Proven experience in IT service management, particularly in process transition and implementation
- Professional certification in ITIL4
- Strong analytical and problem-solving skills
- Excellent communication and project management skills
- In-depth knowledge and experience with BPM tools, process modeling, and simulation
• Nice to have:
- Experience in implementing ITIL4 within an organization
- Proven work with ServiceNow and JIRA tools
- Familiarity with IT operational models and their application in service delivery
- Knowledge of the energy sector, particularly in data management needs and challenges
- Proven ability to manage compliance and auditing processes within IT service management
• Top Skills:
- ITIL4 implementation and ITSM process standardization
- BPM tool utilization for process modeling and simulation
- Project management and stakeholder engagement
- Continuous improvement and agile process optimization
• Years of Experience: up to 9 years of experience in roles within this profile
• Type of project: Analysis
• Hybrid Position
| Distrito | Lisboa | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Habilitações mínimas | Curso Superior | ||||||||
| Experiência mínima | 10-15 anos | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Alium Consultancy Ltd
1 Canada Square, London, E14 5aa England E14 5AA-E14 5AA London United Kingdom
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