Detalhes da oferta
Join Our Team as a German Sales Advisor - 100% Remote! Hey there! Are you a rockstar when it comes to sales? Do you have a knack for connecting with people and a passion for helping others? If so, we've got the perfect gig for you! Position summary: A Consumer Engagement Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. And the best part? You can do it all from the comfort of your home in beautiful Portugal! What You'll Do: Respond to customer queries phone and written channels in a timely and accurate way. Identify customer needs and help customers use specific features. Report product malfunctions. Encoding internal databases with information about consumers' requests. Share feature requests and effective workarounds with relevant stakeholders. Inform customers about new features, functionalities and campaigns. Follow up with customers to ensure their issues are resolved. Gather consumers' feedback and complete a FAQ database and a knowledge-based documents. Treat serious and sensitive consumer contacts following the specific guidelines Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner. Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer. What will make you successful: Native German (mandatory) + Fluent English or Portuguese (mandatory). Excellent communication and problem-solving skills Multi-tasking abilities Attention to details What we offer: Base salary: 1000€/per month Language Bonus: 450€ 100% remote work (rotative shifts from 7am and 5pm - Monday to Saturday) - work from anywhere in Portugal!Engagement and wellbeing activities.
Annual bonus according to your performance
Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you
Make part of the Nestlé Club and get discount in several partners
Company laptop and other equipment according to professional needs
Medical Support available at the Office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for International Career. A fun, supportive, and energetic team environment.
Direct contract with the client.
Ready to join a team that's as awesome as you are? Don't miss out on this fantastic opportunity!
Apply now and let's make great things happen together!
| Distrito | Lisboa | ||||||||
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| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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