Detalhes da oferta
Are you a German speaker looking for a new opportunity in Sunny Lisbon? We have the answer for you - as an Customer Service Order Management for a medical technology company. About the Role: - Receive and distribute incoming customer orders- Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
- Ensure record accuracy by maintaining data integrity during the order entry process
- Handles order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.
- Collaborates and coordinates cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information
- Identifies continuous improvement opportunities and provides feedback for process improvement and at knowledge database updates
- Provides support to other Care team members as needed.
- Follows up on internal holds pertaining to credits processed on behalf of customers.
- Intimately understand proper case handling process and can identify different business unit responsibilities.
Requirements: - Minimum 2 year of experience in a customer service role
- Proven track record driving process improvement initiatives - Experience working with ERP systems: Oracle, Agile and Salesforce preferred
We offer: Direct contract with the client: no term 40h per week Salary: 23K + other benefits Hybrd work in Parque das Nações
| Distrito | Lisboa | ||||||||
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| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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