Detalhes da oferta
Are you a English speaker looking for a new challenge at a Swiss Telcom company in Lisbon?We have the role for you!
We are seeking a motivated Customer Response Centre Specialist to join our dynamic Customer Service team. In this role, you will play a crucial part in ensuring exceptional customer service across all solutions.
Your contributions will help drive customer satisfaction, support service level agreements (SLAs), and ensure the successful delivery of our customer experience goals.
Funções
Key Responsibilities:• Customer Response Management: Be a key member of our ISO2001-compliant Customer Response Centre, delivering integrated support for all business solutions.
• Service Excellence: Demonstrate best practices in Customer Response management, consistently ensuring high levels of customer satisfaction.
• SLA & Order Management: Support effective SLA and order management within the Service and Assure team, collaborating with other eircom Business functions and clients.
• Shift Participation: Take part in a shift rota to ensure round-the-clock support.
• Customer Service Strategy: Contribute to the development and execution of our customer service strategy to achieve targeted customer experiences.
• Reporting & Customer Interaction: Act as a single point of contact for assigned customers, generating reports, and managing service levels through regular communication, including conference calls and occasional face-to-face meetings.
• Order Processing & Project Support: Handle order processing, call management, and project activities, ensuring timely updates and resolution of customer requests.
• Remote Provisioning & Support: Provide remote provisioning and support for customer service requests, including managing complex SLA solutions.
• Collaboration & Leadership: Work closely with project managers and other team members to manage customer relationships and support overall team objectives.
• Personal Development: Continuously develop your skills and knowledge to enhance your contribution to the team.
Requisitos
Requirements:• Fluent in English.
• A proactive team player with excellent communication skills.
• Experience in customer service, order management, or related roles.
• Ability to manage multiple tasks and projects effectively.
• Strong understanding of SLA management and customer service principles.
• Willingness to participate in a shift rota and adapt to a fast-paced environment.
• Commitment to personal development and contributing to team success.
Oferta
We offer:- MON- FRI rotative from 8h - 18h
- Base Salary + meal allowance + productivity bonus
- Work contract with our client.
- Entry date: 7th of October
If you have the interest, please make sure to apply.
| Distrito | Lisboa | ||||||||
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| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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