Detalhes da oferta
We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.- Work in Lisbon, Portugal
- Work hours: Monday to Sunday – 24/7 - Rotating shifts
- Days off: 2 days
- Recruitment Process: Easy online recruitment process (phone call interview)
About the project:
You will be supporting Portuguese-speaking clients of a global sports betting and gaming company - takes part in the global sports betting and gaming industry with an established presence and millions of customers across markets in Europe and Latin America, while recently entered Africa and North America.
Your Responsibilities:
- Providing customer assistance via incoming calls, live chat, email, and social media channels.
- Offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.
- Serve as a knowledgeable consultant for customers in the sports industry.
- Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
- Offer feedback and recommendations to optimize internal processes.
What you will need:
- Fluent level of European Portuguese language (at least C2)
- Good level of English language (at least B2)
- Communication skills
- Enthusiasm and a desire to learn new things
- Be located in Lisbon
What you will gain:
- Standard salary of:* 870€ (gross*) x 14
- Complexity bonus (gross): 80€ x 11
- Meal allowance: 7,23€ per workday (paid in meal card)
- Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
| Distrito | Lisboa | ||||
|---|---|---|---|---|---|
| Habilitações mínimas | 12º ano de escolaridade | ||||
| Experiência mínima | 0-1 anos | ||||
| Sector de actividade | Administração e Serviços de Escritório | ||||
| Tipo de contrato | Full-time | ||||
| Tipo de oferta | Emprego | ||||
| Contactos |
Real Recruitment Solutions
Siewna 30 31-231 Krakow Poland
|