Customer Service & Technical Support Officer - Lisboa

Descrição: 

Are you a customer-focused problem solver? Do you excel at providing technical support and ensuring top-notch service? Then this is the right opportunity for you!

We are looking for a Customer Service & Technical Support Officer for a multinational heating company.

O que terás de fazer

- Manage customer service, order processing, and communication with clients;

- Ensure timely resolution of disputes, order issues, and post-installation follow-ups;

- Provide technical support for installation, warranty claims, and troubleshooting, escalating when needed;

- Use CRM and case management tools to track service cases and optimize processes;

- Analyze customer feedback, identify trends, and recommend service improvements;

- Develop and deliver training materials for installation, maintenance, and product use;

- Support sales with pre-sale inquiries, order tracking, and technical clarifications;

- Handle customer complaints professionally, ensuring timely and effective resolutions;

- Liaise with global teams (finance, supply chain, and technical support) to ensure seamless operations;

- Ensure compliance with company policies, safety regulations, and quality standards.

O que precisas de garantir

- Bachelor's degree in a related field (Engineering, Business, or Technical Support);

- 1+ year in technical support and 2+ years in customer service;

- Fluency in English;

- Strong ERP knowledge, particularly Microsoft NAV;

- Technical troubleshooting, CRM management, and case handling;

- Problem-solving, multitasking, organization, time management, teamwork, and customer focus;

- Working hour flexibility due to Australian and US office time zones.

O que te proporcionamos

- Direct contract with the client;

- Salary based on experience;

- Opportunity to join a well-established multinational company;

- Chance to be part of a diverse and dynamic business environment.

O que terás de fazer

- Manage customer service, order processing, and communication with clients;

- Ensure timely resolution of disputes, order issues, and post-installation follow-ups;

- Provide technical support for installation, warranty claims, and troubleshooting, escalating when needed;

- Use CRM and case management tools to track service cases and optimize processes;

- Analyze customer feedback, identify trends, and recommend service improvements;

- Develop and deliver training materials for installation, maintenance, and product use;

- Support sales with pre-sale inquiries, order tracking, and technical clarifications;

- Handle customer complaints professionally, ensuring timely and effective resolutions;

- Liaise with global teams (finance, supply chain, and technical support) to ensure seamless operations;

- Ensure compliance with company policies, safety regulations, and quality standards.

O que precisas de garantir

- Bachelor's degree in a related field (Engineering, Business, or Technical Support);

- 1+ year in technical support and 2+ years in customer service;

- Fluency in English;

- Strong ERP knowledge, particularly Microsoft NAV;

- Technical troubleshooting, CRM management, and case handling;

- Problem-solving, multitasking, organization, time management, teamwork, and customer focus;

- Working hour flexibility due to Australian and US office time zones.

O que te proporcionamos

- Direct contract with the client;

- Salary based on experience;

- Opportunity to join a well-established multinational company;

- Chance to be part of a diverse and dynamic business environment.