Critsit Manager Delivery - Mandarin speaking (M/F) [155-002720-1]

Lisboa Full-time

Detalhes da oferta



Funções

Responsibilities:
- Manage Premier Customers’ & Partners’ Critical Situation incidents to ensure that the CritSit process is being followed and any need of escalation is addressed.
• Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations.
• Delivering a high-quality customer and partner experience through timely and effective resolution of customer’s issues in the quickest way possible.
• Expanding internal visibility of Premier Customers’ Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours.
• Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process.
Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.
• Pursuing proactive actions to help prevent future issue.
• Leading project and working group to improve process and tools.
• Establishing / Maintain Relationships
• Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible.
• Actively participating on projects initiatives owned by CMET
• Providing CritSit reporting to allow businesses to make better decisions.

Requisitos

Qualification:
• Proficiency in spoken and written English and Chinese/ Mandarin is required
• Candidates with Service delivery experience would be preferred.
• Ability to work non-standard hours, weekends and public holidays is required.
• Advanced technical understanding of the Microsoft products and technologies
• Exceptional organizational skills to manage effective escalation within different departments.
• Problem solving skills required.?
• Computer/Technical skills. (Windows, Office, etc)

Oferta

Outsourcing contract with Adecco
Gross Monthly Salary: 1900€
Food Allowance: 6,5€ /day
Project lasting until June 2025, with the possibility of continuity
DistritoLisboa
LocalLisboa
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações
1990-095 Lisboa
Portugal
Departamento de Serviço e Qualidade
211156700
211156849
www.adecco.pt